Terms And Conditions
Flat Rate Postage
ONLINE ORDERS buy as many items as you like - FLAT RATE POSTAGE ONLY $20. IMPORTANT: Flat Rate Postage excludes all heavier items such as mattresses, futons, toppers, beds and timber furniture. If you have added mattresses, futons, toppers, beds or timber furniture to your cart, you can still purchase them under the flat rate postage option but these will incur an extra surcharge for freight. You are welcome to place and pay for your order, but please note that we will contact you with our best shipping quote possible and you'll be required to pay the additional charges prior to despatch. *Cancellation fees will apply if we process your payment and you decide not to pay freight. We reserve the right to charge up to 8% of your total order to cover our time and costs if you place an order, and then decide to cancel. Feel free to Get A Quote For Shipping first, or simply proceed with your purchase and we'll contact you promptly with further details. PLEASE NOTE: We cannot combine orders under the one Flat Rate Postage charge. Once an order is paid, no additions can be made. Please place a new order if you would like further items and pay the applicable shipping rate.Coupons / Gift Vouchers
Coupons or gift vouchers from the website are not valid for use in conjunction with any other offer.Delivery Locations
We will deliver, (excepting bed bases, cots, futons and mattresses) to all addresses within Australia that Australia Post services. Bed bases, cots, futons and mattresses can be delivered via freight services. We require a street address for delivery of beds, bases, cots futons and mattresses, and a P.O. Box is acceptable for other products. Some remote locations cannot be serviced; however our carrier may be able to deliver to a local depot where you can collect your products. We can deliver overseas, however the insurance costs have proven to be excessive.Delivery Times
REGULAR ITEMS: Most orders paid for before 1.00pm on a weekday, will be posted within 24 hours. Please allow normal Australia Post delivery times (up to 10 working days in some cases). Where the product is out of stock and on back-order, there will be approximately one to two weeks delay. If longer, you will be advised of the estimated delay time. Cheque payments are welcome, however, may incur slight delays as we wait for them to be cleared by our bank. MADE TO ORDER ITEMS: Although we aim to despatch as soon as possible, items made to order (e.g. some Mattress sizes, Hardwood Furniture, Bed Bases) and fabric meterage can take one to two weeks before despatch. FREIGHTED ITEMS: Bed bases, cots, furniture, futons and innerspring mattresses will be delivered via freight company and may take longer (allow approx 12 working days to WA) to deliver, especially to remote areas. Please note that these delivery times are estimates only and actual delivery times may vary. Delivery times are from receipt of payment for goods that are in stock. For back-orders and made-to-order stock, any additional times for freighted items are specified if you have requested a Quote For Shipping. If longer than the times specified above, you will be advised of the estimated delay time.Cost Of Delivery
Organature aims to keep our prices as low as possibly all year round, to cater for people who are very unwell, and therefore unable to work. We do not load costs of delivery in to our products like many other companies do. Delivery is an additional cost based only on what the freight companies charge us. A) All bed linen, garments, cut fabric and miscellaneous orders will incur a nominal Australia Post delivery charge, anywhere in Australia. Currently ONLINE ORDERS will pay – FLAT RATE POSTAGE ONLY $20 – no matter how large your order is, excluding, mattresses, futons, toppers, beds and timber furniture. (Offer is available for a limited time only). B) Bed bases, cots, futons, mattresses, furniture and fabric rolls will incur a separate charge based on the weight and measurements of the package and delivery destination. Quotes for shipping are available prior to purchase. Please Contact us if you have any questions. This cost is not included in your online order, and we will contact you to confirm quote prices. If you select ‘Pick up from store’ this will still incur a $50 fee for transport from our craftsman factory to our shop in Newhaven. C) Items under B) cannot be combined for the one single delivery, and cannot be combined with items under A) to obtain a combined delivery and freight charge. Single combined delivery around Melbourne may be possible under some circumstances. Please check with our sales department first. D) Organature do not employ any of the transport/delivery person(s), these are independent operators, and Organature does not accept responsibility for these independent operators. E) You are welcome to Pickup In Store at our shop in Newhaven, Victoria, however, we DO NOT make timber products, or store mattresses (excluding cot sizes) at this address and therefore would have to arrange shipping to Newhaven for these products. This WILL incur a $50 fee.Acceptance Of Delivery
Freighted deliveries must be signed for upon request. Anyone at the delivery address receiving the products shall be presumed to be authorized to do so. DO NOT sign as “received in good condition” unless immediately clear that it IS in good condition. The signed receipt of goods delivered in poor condition shall be the responsibility of the receiver. We advise that you sign “pending final inspection”. Deliveries by Australia Post will be delivered to your nominated street address. If no answer is received: in the case of larger parcels, a card will be left and you will need to collect your delivery from the Post Office. Small parcels will generally be left at the front door. For freighted deliveries, the freight company should call to make arrangements for a time for delivery suitable to both parties. In the instance someone is not able to sign for your freighted delivery, the carrier will leave a card and the receiver will need to contact the freight company to arrange for re-delivery. Re-delivery charges will be at the customer’s expense. *Please note that the courier CANNOT take away your old mattress.Delivery Problems
If your delivery has not arrived, please contact us. We will follow up the delivery for you but please note if it is with Australia Post or the Freight company, it will be subject to their time frame of investigation, and although we will continue to follow up on your behalf, we cannot do any faster than they do for us. Please inspect all freighted deliveries carefully before signing for, as once signed as “received in good condition”, the freight company will no longer accept responsibility and the responsibility will become the receivers. If you have any questions regarding any of the above, please contact us directly by phone (10.00 am to 4.00 pm Monday to Friday). We are happy to assist you.The Nature Of Natural Products
Please be aware that our products are handcrafted and individual, not machine line “perfect”. Organic Cotton Fabrics and Australian Hardwood Furniture sometimes have natural slubs, characteristics and knots which are part of their uniqueness and beauty.Returns Policy
Please choose your product with care.- Due to the nature of our organic product, and the chance of chemical contamination, we unfortunately cannot accept returns on the basis of a change of mind, that you do not like it or it was not what you expected.
- If we do agree to accept the return of a product, we retain the right to charge a restocking fee of $7.95 (for items under $100) or $14.95 (for items over $100).
- PLEASE NOTE THAT UNDER THE HEALTH ACT MATTRESSES, PILLOWS, UNDERLAYS, QUILTS, AND BED TOPPERS, MATTRESS AND PILLOW PROTECTORS ARE NON-REFUNDABLE UNLESS FAULTY.
- In the case that a product may be faulty or damaged, we will accept the return and subject to inspection and acceptance of liability, we will decide on the appropriate action to be taken (i.e. repair, exchange or refund) in accordance with ACCC rules and regulations.
- Subject to Inspection, refunds, if decided upon, will be made in the same currency as the initial payment was made.
- Subject to Inspection, refunds will not include the initial postage and packaging cost unless Organature agree a faulty or incorrect item was delivered.
- Subject to approval, returns must be in original, new condition. Due to health reasons, any goods which have been washed will not be refunded so please inspect carefully before washing. We appreciate that our clients will understand this decision based on the organic nature of our products.
- Requests for returns MUST be made within seven days so please inspect carefully upon receipt and make contact within seven days.
- ESSENTIAL INSTRUCTIONS FOR RETURNING GOODS: Please fill out this product return form OR email us with full name, address, phone number, invoice number, and date of the purchase, a brief explanation of the problem AND what you would like us to do about it, before returning any goods to obtain initial permission to return. Phoning must be followed up with a written email and details as requested. You will be given a returns number which is to be displayed on the outside of the parcel. Any parcel without the use of your corresponding invoice number will not be accepted by us.
Assembly Instructions
Airley, Apollo, Barossa, Canterbury, Daintree, Daysleford, Hawthorn, Kingston, Kimberley, Mansfield, Windsor and Trundles
Congratulations on purchasing your Organature Bed!
These assembly instructions apply for the following bed designs:
Airley, Apollo, Barossa, Canterbury, Daintree, Daylesford, Hawthorn, Kingston, Kimberley, Mansfield, Windsor, and Trundles
To assemble the bed:
These beds should all be assembled upside down. To help with this, the letter B is marked on the under side of all the pieces of timber that make up the bed including the legs.
Find no: 1 & match it to no: 1 on the other piece of timber
Match no: 2 with no: 2 & so on & so forth, taking care two make sure all the B‘s are facing upwards
Once the frame is assembled (making sure bolts aren’t fully tightened yet) bolt on the legs matching the letter A with A.
When bed is assembled and legs fitted, tighten all bolts then turn the right way up.
If bed has a bedhead, bolt that on next.
Finally, we add the slat sections. The slats come in a set of three sections. Depending on the model of bed you have purchased, the slats may be identical in which case they can go in any order, or there may be two identical with the third one slightly different: put the odd one in the middle.
There should be a slight gap between each of the three slat sections and the head and foot rail or you may experience some creaking.
If you do experience any creaking where timber meets timber, it will most likely be where one slat section is rubbing up against another, or the head (or foot rail) against the slats. Rubbing a bar of soap where the creaking is occurring should eliminate this.
For Trundles please note: Trundle castors are attached by inserting the castor rod into the castor fitting on the Trundle frame (until it ‘clicks’ home).
Of the 6 castors provided, there are 2 ‘braked’ castors. Please insert the 2 ’braked’ castors – one on each end on the same side of the trundle, so they can be easily accessed.
Enjoy your 100% Australian Made, Organic furniture. If you have any queries, please contact us and we will do our best to assist.
Eden, Esperance and Katherine
To assemble the bed:
Pick up one of the long rails, you will notice one end is cut square, this is the head end of the bed, place it roughly where it is to go in the room.
Read the number or letter inside the notches & find the corresponding numbers on the shorter cross pieces. The shorter pieces are the bottom pieces. Slot the pieces together making sure the numbers face each other, this will make sure the bed is assembled as it was in the workshop with the best side of the timber visible.
If you have purchased an Esperance or Eden, you can now bolt the bed head on by putting all bolts in loosely then tighten them up.
Finally it's time to place the slats on the bed. Depending on the model you have chosen, there will be either three identical slats (in which case they can go in any order) or two identical and one odd slat (in which case the odd one should be placed in the middle, with the other slats placed so the smooth end faces the head & foot end).
There should be a slight gap between each of the three slats at the head and foot rail or you may experience some creaking. If you do experience any creaking where timber meets timber, it will most likely be where one group of slats are rubbing up against another group of slats, or the head (or foot rail) is rubbing against the slats. Rubbing a bar of soap where the creaking is occurring should eliminate this.
Finally keep in mind that ideally, the placement of the slats should leave a gap (as specified above) between each group of slats and the head and foot rails (we recommend keeping gaps even).
Put the mattress on and relax --- you've earned it.
Enjoy your 100% Australian Made, Organic furniture. If you have any queries, please contact us and we will do our best to assist.
Maldon, Elliston, Lauriston and Richmond
To assemble the bed:
All beds are marked with a ‘B’ on the underside of the bed rails so you can easily assemble the bed the right way up. The ‘B’ is also marked on the bottom of the short legs on the foot end of the Richmond & Lauriston.
Assembly for Richmond & Lauriston is more easily done by matching the numbers on the main frame pieces – ‘1’ with ‘1’, ‘2’ with ‘2’ etc., making sure the ‘B’ is facing the floor on all three pieces of timber. Loosely do up the bolts then match the short legs ‘A’ with ‘A’ & ‘B’ with ‘B’. Once the bolts are in, tighten all bolts.
Now the long rails can be bolted to the bed head, two bolts each side (top & bottom) of each metal bracket. Once all four bolts are in, tighten them up. The slats will have numbers on to help you put them in the right position.
Assembly for Maldon & Elliston - the rails have a ‘B’ marking on the underside of each rail. You'll need someone to balance the bed head whilst you bolt the rail to it. Two bolts at each corner. One bolt top & bottom of each bracket. Once all bolts are tightened, the slats can be placed in position using the numbers on the slats.
There should be a slight gap between each of the three slats and the head and foot rail or you may experience some creaking. If you do experience any creaking where timber meets timber, it will most likely be where one group of slats are rubbing up against another group of slats, or the head (or foot rail) is rubbing against the slats. Rubbing a bar of soap where the creaking is occurring should eliminate this.
Finally, keep in mind that ideally, the placement of the slats should have a gap (as specified above) between each group of slats and the head and foot rails (we recommend keeping gaps even).
Job well done! Relax and Enjoy!
Bunks
To assemble your new bunk bed:
Please find the four corner posts marked:
- LF (left front)
- RF (right front)
- LR (left rear)
- RR (right rear)
Assembling the ends first, please match the letters/numbers of the horizontal pieces to the vertical posts, using 40mm bolts & key provided.
Once you have both ends assembled, assemble the heavier slat support beams to the end pieces using the bolts provided, making sure that the beams are the correct way up.
As you can see the beams are made of two pieces of timber - glued and nailed together. The correct way up is for the smaller piece of timber to be inset enough so the slats will drop in and sit flush.
The last step to assemble your bunk bed is to secure the slats. Of the 6 sets of slats provided, there are 2 sets that have been pre-drilled and require screwing into place using a No. 2 Phillips-head screwdriver (your screws have been supplied in the box of bolts). These 2 sets belong in the centre of both the upper & lower bed bases. They are numbered, and should be placed with the corresponding number found on the bunk bed frame. Once the centre slats are secured, place the other 4 sets of slats in position.
Enjoy your bunk bed, and sweet dreams!
Note the correct Mattress size below for your chosen Bunk Size:
Single: approx. 910 x 1900mm
Double: approx. 1370 x 1900
King Single: approx. 1070 x 2030.
The maximum height of the mattress shall not exceed the ‘Max. Mattress Mark” at 160mm down from the top of the guardrail. The mattress must be no higher than 270mm
Children under the age of six should not use the upper bed of the bunk.
Children should be discouraged from playing on the bed.
The bunk bed should be checked periodically to ensure that the guardrail, ladder and other components, are maintained in the correct position and state of repair and that all connectors are tight.
The bunk bed is not to be placed near a ceiling fan unless the distance between the closest points on the ceiling fan and bunk bed is at least 2m.
If your bunk beds cannot be flush up against the bedroom wall, then allow a clear space greater than 230mm right around the bed.
Keep the floor area around the bunk free from hard toys or sharp objects, in case of a trip or fall.
A small light left on, can help children safely out of top bunk in the night.
PLEASE NOTE: ALL Stickers on the bunk are a legal requirement of the ACCC Bunk Bed Australian Mandatory Standards and MUST NOT be removed or tampered with.
Cot
Congratulations! You are the proud owner of the healthiest baby cot currently available in Australia
100% Australian-Made with Australian Timber, Quality Handcrafted and 100% Certified Organic
Ensure this cot is safely assembled according to the instructions.
For child safety, set the cot up away from blinds and curtains cords, heaters or any electrical appliances.
Frames have been fully assembled with dowels and minimal hard drying glue which avoids any toxic outgassing.
Decorative bolts together with key have been supplied for final assembling.
To assemble match letters on the frame parts.
Loosely assemble platform base into position, followed by side panels.
Once all are in position tighten bolts; only with key provided --- do not overtighten once the bolt feels tight.
If bolt will not screw into bush/nut, which is inserted from the undersides, use a screwdriver to turn bush/nut.
The cot was fully assembled and checked before packing.
All timbers were fine sanded, however sometimes slight ‘Furring’ of timber may occur with cots supplied raw and sanded. This can be avoided by using a natural, non-petro chemical oil followed by a gentle polish with fine polishing steel wool or 150 grit sandpaper after oil is dry. Organature® use and recommend ‘Livos’ oil. Should you not wish to use oil, a light sanding with 150 grit sandpaper will smoothen this furring.
WARNING:
To prevent falls, the mattress base of this cot should be adjusted to the lowest regulation position before child can sit.
The team at Organature wishes your baby (and you) the very best of healthy sleep
Cradle (without curtain)
Cradle Assembly Instructions - Without Curtain
To assemble your new cradle:
Locate the four corner posts. These are the thick pieces of timber marked with a “B” on the base.
Find the five short rails.
Using the 50mm bolts (provided), bolt the short rails to the corner posts.
Using the last 4 rails and 60mm bolts (provided), join the ends together to complete the assembly of the cradle frame
Enjoy your cradle, and may your little one have sweet dreams!
Please Note: If you have ordered one of our cradle packages that include a curtain rail, please refer to the Cradle Assembly Instructions - With Curtain.
Cradle (with curtain)
Cradle Assembly Instructions – With Curtain
To assemble your new cradle:
Locate the four corner posts. These are the thick pieces of timber marked with a “B” on the base.
Two of the four posts have one additional hole for attaching the curtain pole.
Locate the five short rails.
Three of these short rails should then be screwed to these posts with the additional holes, using the 50mm bolts provided.
Two of the above short rails have a hole in the centre of the rail. These need to be positioned towards the top of the cradle, as they will hold the curtain post.
Using the remaining two corner posts, bolt the remaining two short rails in place.
Using the 60mm bolts provided, screw the longer rails in place - joining the 2 ends together.
Finally, attach the remaining longest and shortest pieces together to form an upside down ‘L’ and then attach the long piece to the remaining holes to form the cradle pole.
Adding the curtain:
(Please be gentle with the curtain)
Hold the muslin curtain with the ties at the top. Slide your fingers up inside the fold of the curtain on the side (not the sewn top) to find the top inside corner.
Taking care not to break the stitching, gently find the gap created and insert the small end of the pole into this space. Gently work the curtain on until it reaches the closed end.
Tie the tie to keep the curtain from slipping off and tie the tie at the other end around the long upright pole so secure the curtain in place.
Gently drape the curtain.
Enjoy your cradle, and may your little one have sweet dreams!
Change Table - Marley
To assemble your new Marley change table:
Please find the 2 sets of legs.
You will notice they have numbers on one side.
Simply match the numbers on the legs with the numbers on the rails. For example:- Number “1” on the leg matches up to Number “1” on the rail. Number “2” on the leg matches Number “2” on the rail and so on.
Using the 60mm Bolts (provided), bolt all 6 rails to the legs.
Now the frame is assembled, tighten the bolts - PLEASE DO NOT OVERTIGHTEN!
Finally, put all 3 shelves in place
Your assembly is complete!
Enjoy your change table, and may your little one be fresh, comfortable & happy!
Change Table - Sophie
To assemble your new Sophie change table:
Please find the 2 sets of legs
You will notice they have numbers on one side.
The larger rails with the drawer runner attached go up the top of the legs.
Match the numbers on the legs with the numbers on the rails. For example:- Number “1” on the leg matches up to Number “1” on the rail. Number “2” on the leg matches Number “2” on the rail and so on.
Using the 60mm Bolts (provided), bolt the rails to the legs.
DO NOT tighten the bolts until final assembly.
Once you have bolted all 6 rails on, you will need to put the top shelf in place.
NOTE: one shelf is different from the other two.
That one different shelf should go in the top position with the slightly different end going towards the back of the change table.
You will find a short rail that needs to be bolted between the 2 top rails using the 4 x 40mm Bolts (provided).
Now the frame is assembled, tighten the bolts - PLEASE DO NOT OVERTIGHTEN!
Put the remaining shelves in
Finally….put the drawer in and your assembly is complete!
Enjoy your change table, and may your little one be fresh, comfortable & happy!